At Leo Views, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and fair return and refund process as outlined below.
Eligibility for Returns
You may request a return within 7 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging with all accessories and documentation included
- Proof of purchase must be provided (order confirmation email or invoice)
Return Process
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Include your order number, the reason for return, and any relevant photos if the item is defective or damaged.
Once your return request is approved, you will receive return instructions. The item must be shipped back to us within 5 days of approval.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged due to misuse or mishandling
- Products that are not in their original condition or missing parts
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a full refund will be processed to your original payment method (cash refund via agreed delivery method), within 7–10 business days.
Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please contact us at [email protected] for assistance.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, email us at [email protected] within 48 hours of receiving your order.
Contact Us
For any questions about returns or refunds, please reach out to our customer support team [email protected].